Kacha for Fresh Graduates
Kacha Digital Financial Service S.C. is a premier digital platform that provides seamless financial services in Ethiopia. We are the first private payment instrument issuer licensed by the National Bank of Ethiopia, registered as NPS/PII/002/2022. We aim to promote financial Inclusion and contribute to Ethiopia’s national digitalization ambitions.
Position: Trainee – Call Center Agent
Educational Requirements:
- Bachelor’s Degree in any field who speaks Tigiregna, Afan Oromo and other local languages in addition to Amharic and English.
Experience:
- Zero year of experience (Fresh Graduate)
The Trainee – Call Center Agent plays a vital role in delivering exceptional customer service and support to clients of Digital Financial Service. This position involves handling incoming calls, providing information, resolving inquiries, and ensuring a positive customer experience. Trainee Call Center Agent serves as a primary point of contact for customers, addressing their concerns, and promoting the organization’s digital financial services.
Other Requirements.
- Excellent verbal communication skills, with a clear and professional manner.
- Active listening skills and the ability to empathize with customers and understand their needs.
- Strong problem-solving and decision-making abilities to address customer inquiries and resolve issues effectively
- Strong attention to detail and accuracy in documenting customer interactions.
- Patience, resilience, and the ability to handle difficult or irate customers with professionalism
Location: Addis Ababa
Deadline: August 25, 2024
How to Apply:
- Interested and qualified candidates can apply through online using the link: Apply Here
Note: We will communicate only qualified candidates.
