Dashen Bank
Position 1: Customer Service Officer (Maker)
Job Summary
The Customer Service Officer (Maker) is accountable to make entrance workplace customer support assist on the department. S/he'll deal. with account upkeep, fee and assortment transactions and reply to buyer enquires, deal with money and non-cash transactions and all buyer requests on the department
Academic & Professional Qualification
Bachelor Degree in a business related field e.g. Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology or any other equal fields.
Experience
• Zero (0) yr of experience
• Not more than 25 years of age (for exterior candidates)
Behavioral Competency
• Interpersonal and cross-cultural abilities, together with capability to construct collaborative relationships with sensitivity to range/inclusion.
• Creativity and innovation abilities.
• Action oriented.
• Quality focus and a spotlight to element.
• Professionalism and integrity in keeping with Dashen Bank values.
Good oral and written communication abilities.
• Critical and analytical considering and drawback fixing abilities.
• Personal motivation and drive exhibited via dedication to arduous work, steady enchancment and achievement of targets.
Good buyer relationship administration abilities (inner and exterior clients).
Risk consciousness and focus demonstrates understanding of threat administration practices, requirements and regulatory necessities
Required Technical Competency.
• Understands the essential mechanisms of common monetary services and products.
• Good information of Bank's accounting and procedures.
• Ability to answer primary shopper enquiries and directions and the aptitude of advising and resolving most points and requests.
Excellent command of Microsoft Office purposes and good command of the core banking system.
• information in Sharia's regulation.
Location and Application form Mekelle IFB Branch
Position 2: Branch Relationship Officer
Job Summary
• The Branch Relationship Officer will probably be liable for reaching enterprise development for Retail & MSME/ IFB Banking by offering high quality relationship administration to new and present clients at assigned department. This will entail sustaining buyer satisfaction in order to retain present and potential clients thereby producing extra enterprise via cross-sell alternatives
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Academic & Professional Qualification
• Bachelor Degree in business administration, banking, finance, management or related fields.
Trainings and programs in banking operations (IFB, home, credit score and worldwide banking operations)
Experience
Minimum of 4 (4) years profitable expertise in banking or buyer contact position
Behavioral & Leadership Competency.
Interpersonal and cross-cultural abilities, together with capability to construct collaborative relationships with sensitivity to range/inclusion.
• Creativity and innovation abilities.
Action oriented.
• Quality focus and a spotlight to element.
• Professionalism and integrity in keeping with Dashen Bank values.
• Good oral and written communication abilities.
• Critical and analytical considering and drawback fixing abilities.
• Personal motivation and drive exhibited via dedication to arduous work, steady enchantment and achievement of targets.
Good buyer relationship administration abilities (inner and exterior clients)
Risk consciousness and focus demonstrates understanding of threat administration practices, requirements and regulatory necessities.
Required Technical Competency
• Business growth abilities to successfully phase the goal market, collect market intelligence and determine alternatives for the Bank to promote its merchandise.
Commercial consciousness to know and apply industrial and monetary ideas to enterprise considering.
• Strong networking abilities to determine mutually helpful relationships with different enterprise individuals and potential shoppers and clients with a purpose to develop enterprise.
Relationship Management abilities to successfully carry out
Relationship Management actions/duties in a fashion that persistently achieves top quality requirements.
• Knowledge of Interest Free Banking (IFB) operations, IFB Deposit & Investment/financing merchandise.
• Knowledge of IFB mode of finance/investments and related dangers.
• Knowledge of Shari'ah ideas pertaining to IFB enterprise
Location and Application form Mekelle IFB Branch
Position 3: Branch Manager Grade I
Job Summary
• The Branch Manager will plan, set up, lead, and management the banking actions of a department workplace. S/he'll be sure that working procedures, guidelines, and code of practices of the Bank and regulators directives and nation regulation are adhered to by all employees. S/he may also coordinate the gross sales/enterprise growth efforts of the department
The Branch supervisor may also lead the customer support initiatives and guides department operational excellence. S/he'll put together and submit annual price range, work plan and exercise and progress studies. The jobholder may also take part in varied group actions and hold in shut contact with the enterprise group to advertise companies provided by the Bank.
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Academic & Professional Qualification
Bachelor degree in a business related field e g. accounting, administration, economics, business administration
Experience
• Minimum of seven (7) years related expertise out of which One (1) yr in supervisory publish
Behavioral Competency
• Strong management and abilities to foster teamwork, develop and encourage employees, resolve conflicts in addition to capability to supply route with a purpose to obtain organizational targets.
• Ability to guide, affect and drive change initiatives in assist of enterprise methods inside the division/unit
• Strong enterprise acumen
• Strong communication and presentation abilities together with capability to develop proposals, idea papers, place papers, and so on.
• Strong interpersonal abilities and talent to narrate with and handle multi-cultural groups.
• Must be a self-starter, extremely organised, and in a position to work nicely with individuals in any respect ranges within the organisation.
• Strategic considering and problem-solving abilities.
• Analytical and inventive considering abilities.
• Strong persuasion and negotiation abilities.
• Good buyer relationship administration abilities (inner and exterior clients)
• Risk consciousness and focus demonstrates understanding of threat administration practices, requirements and regulatory necessities
Effective stakeholder administration.
Required Technical Competency.
• Understand the essential mechanisms of common monetary services and products.
• Knowledge and expertise in trendy service supply practices in medium to massive banks to supply steerage on high quality enhancements and operational adjustments.
Good information and efficient software of all related banking insurance policies, processes, procedures and pointers to persistently obtain required compliance requirements or benchmarks.
• Ability to answer primary shopper enquires and directions and the aptitude of advising and resolving most points and requests.
Good command of Microsoft Office package deal.
Good command of Core Banking System and different In home software program's
Project administration abilities
• Knowledge of Shari'ah ideas pertaining to IFB enterprise
Location and Application form Mekelle IFB Branch
Job Summary
• The Customer Service Manager will assist the Branch Manager in coordinating all actions of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) inside the Branch and guarantee operational excellence to ship exemplary companies for prime buyer satisfaction ranges, supporting the Bank's development
Academic & Professional Qualification
• Bachelor degree in a business related field eg. accounting, administration, economics, business administration
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Experience
• Minimum of Six (6) years banking expertise
Behavioral Competency.
• Interpersonal and cross cultural abilities, together with capability to construct collaborative relationship with sensitivity to range/inclusion
• Creativity and innovation talent
• Action oriented
• Quality focus and a spotlight to element
Professionalism and integrity in keeping with Dashen Bank Values
Good oral and written communication abilities
• Personal motivation drive exhibited via dedication to arduous work, steady enchancment and achievement of targets.
Good buyer relationship administration talent (inner & exterior)
• Risk consciousness and focus-demonstrates understanding of threat administration observe, requirements and regulatory necessities.
Required Technical Competency
Experience
• Minimum of Six (6) years banking expertise
Behavioral Competency
• Interpersonal and cross cultural abilities, together with capability to construct collaborative relationship with sensitivity to range/inclusion.
• Creativity and innovation talent
• Action oriented
• Quality focus and a spotlight to element
• Professionalism and integrity in keeping with Dashen Bank Values
Good oral and written communication abilities
• Personal motivation drive exhibited via dedication to arduous work, steady enchancment and achievement of targets.
Good buyer relationship administration talent (inner & exterior)
• Risk consciousness and focus-demonstrates understanding of threat administration observe, requirements and regulatory necessities.
Required Technical Competency.
• Understands the essential mechanisms of common monetary services and products.
• Knowledge and expertise in trendy service supply practices in medium to massive banks to supply steerage on high quality enhancements and operational adjustments.
Good information and efficient software of all related banking insurance policies, processes, procedures and pointers to persistently obtain required compliance requirements or benchmarks.
Ability to answer primary shopper enquiries and directions and the aptitude of advising and resolving most points and requests.
• Project administration abilities
Location and Application form for Gobessa Branch under Adama District
Deadline: Dec 25,, 2023
How to Apply:
Interested and certified candidates ought to apply via the Above Microsoft Application kind hyperlinks, And comply with the beneath pointers.
Applicants ought to fill all the main points on the emptiness software kind in every jobs and be sure to submit after finishing all of the questions.
Finally, please scan all related credentials (Uploading related credentials that verifies academic qualification, work expertise licenses, certifications and so on that are said on the applying kind /CV). and add to ethiojobs emptiness software web site.
CV's shall not be greater than Three pages and saved in PDF format (necessary).
Female candidates are extremely inspired to use
NB: Dashen Bank doesn't cost a charge at any stage of the recruitment course of. Hence, in case you are requested for any please refuse.
