DASHEN BANK NEW VACANCY
JOB BY DASHEN BANK S.C
Position 1 : Contact Center Agent
Position Description
Agent at Contact Centre
Workplace: Addis Abeba
0139/23 DB/Vacancy
Career Summary
The Contact Centre Agent is in charge of answering consumer calls, resolving issues, or responding to inquiries by phone or social media. In order to maintain high standards of customer care at all times, the post holder is also accountable for prioritising customer issues to resolve or escalate to the Senior Contact Centre Agents.
Position Requirements
Academic and professional credentials
- a bachelor’s degree in business administration, management, accounting, banking, finance, or a similar profession.
- It’s necessary to speak and write English fluently.
Experience
- Four (4) or more years of relevant experience.
behavioural aptitude
- Interpersonal and cross-cultural abilities, particularly the capacity to forge cooperative connections while being sensitive to diversity and inclusiveness.
- Capabilities for innovation and creativity.
- It is action-oriented.
- Keen concentration and meticulousness.
- Integrity and professionalism consistent with Dashen Bank’s core principles.
- Effective verbal and written communication abilities.
- Problem-solving and critical-analytical thinking abilities.
- Individual drive and motivation demonstrated through dedication to hard work, ongoing development, and goal achievement.
- Effective internal and external client relationship management abilities
- Risk attention and awareness – shows a comprehension of risk management procedures, benchmarks, and legal requirements.
Essential Technical Ability
- understanding of managing customer relationships and services quality.
- good knowledge of industry benchmarks or standards for customer service.
- understanding of banking services and products.
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce
- high quality of service.
- Project management skills.
Application form
Position: 2 Contact Center Agent – Tigrigna Language – Addis Ababa
Position Description
Contact Centre Representative – Tigrigna
Workplace: Addis Abeba
0140/23 DB/Vacancy
Career Summary
The Contact Centre Agent is in charge of answering consumer calls, resolving issues, or responding to inquiries by phone or social media. In order to maintain high standards of customer care at all times, the post holder is also accountable for prioritising customer issues to resolve or escalate to the Senior Contact Centre Agents.
Position Requirements
Academic and professional credentials
- a bachelor’s degree in business administration, management, accounting, banking, finance, or a similar profession.
- It’s necessary to speak and write English fluently.
- Tigrigna language proficiency is required.
Experience
- Four (4) or more years of relevant experience.
behavioural aptitude
- Interpersonal and cross-cultural abilities, particularly the capacity to forge cooperative bonds
- with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers)
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Knowledge of customer relationship and service quality management.
- Good understanding of customer care service standards or benchmarks.
- Knowledge of Banking product and services
- Knowledge of customer relationship and service quality management.
- Knowledge and experience in modern sales and marketing practices in financial services industry.
- Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service
- Project management skills.
Application form
Position 3: Corporate Relationship Officer-IFB
Job Description
Corporate Relationship Officer-IFB
Place of work- Addis Ababa
DB/ Vacancy-0141/23
Job Summary
- The Corporate Relationship Officer-IFB is responsible to participate in growing and maintaining a portfolio of clients within assigned sector and market segment by recommending or selling Corporate Banking/ Corporate IFB products and cross selling other Bank products and services so as to enhance value-add relationship with existing customers.
Job Requirements
Academic & Professional Qualification
- Bachelor’s Degree in Business Administration, Marketing Management, Management, Banking, Finance, Management, Information Technology, or related fields.
- Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)
Experience
- Minimum of four (4) years relevant experience.
Behavioral Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Essential Technical Ability
- Having business development abilities can help you segment your target market effectively, gather market data, and spot chances for the Bank to make sales of its products.
- business thinking requires commercial awareness to comprehend and apply commercial and financial principles.
- Strong networking abilities to build relationships with other businesspeople, potential clients, and customers in a way that benefits all parties.
- Having the right relationship management abilities can help you carry out your activities and
- responsibilities in a way that regularly meets high standards.
- becoming familiar with corporate banking products.
- To regularly meet needed compliance requirements or benchmarks, one must be knowledgeable of and
- apply effectively all relevant banking rules, processes, procedures, and guidelines.
Application form
How to Apply
1. Interested and qualified applicants should apply through Application forms
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: – Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
· Female applicants are highly encouraged to apply
