DASHEN BANK FOR FRESH GRADUATES
Position 1: Customer Service Officer (Maker) -For Branches Under Addis Ababa District Office
Position Description
- For Branches Under the Addis Abeba District Office, Customer Service Officer (Maker)
Place of work: Addis Abeba
Vacancy-0127/23 in the DB
Career Summary
- The branch’s front office customer service support is the responsibility of the customer service officer (maker).
- He or she will handle all customer requests, cash and non-cash transactions, account maintenance, payment and collection activities, and customer inquiries.
Position Requirements
Academic and professional credentials
- Bachelor’s degree in an area that is connected to business, such as marketing management, accounting, management, economics, business administration, information technology, or any other field that is equivalent.
Graduation Year: 2021 and Later Experience
Experience
- With no prior experience
- For external applicants, age cannot exceed 30.
Required Leadership & Behavioural Competency
- Skills in communication and collaboration across cultures, as well as sensitivity to diversity and inclusiveness.
- Capabilities for innovation and creativity.
- It is action-oriented.
- Keen concentration and meticulousness.
- Integrity and professionalism consistent with Dashen Bank’s core principles.
- Effective verbal and written communication abilities.
- Problem-solving and critical-analytical thinking abilities.
- Individual drive and motivation demonstrated through dedication to hard work, ongoing development, and goal achievement.
- Effective internal and external client connection management abilities.
- Risk attention and awareness – shows a comprehension of risk management procedures, benchmarks, and legal requirements.
Female applicants are highly encouraged to apply
Application Form
Position 2: Customer Service Officer (Maker) -For Branches under Adama District Office
Position Description
For Branches under the Adama District Office, Customer Service Officer (Maker)
Vacancy-0128/23, DB
Career Summary
- The branch’s front office customer service support is the responsibility of the customer service officer (maker).
- He or she will handle all customer requests, cash and non-cash transactions, account maintenance, payment and collection activities, and customer inquiries.
Position Requirements
Academic and professional credentials
- A bachelor’s degree in a field connected to business, such as marketing management, accounting, management, economics, business administration, information technology, or any other field that is equivalent.
Graduation Year: 2021 and Later Experience
- With no prior experience
- For external applicants, age cannot exceed 30.
Required Leadership & Behavioural Competency
- Skills in communication and collaboration across cultures, as well as sensitivity to diversity and inclusiveness.
- talents in invention and creativity.
- Taking initiative.
- emphasis and care for the details.
- ethics and professionalism in keeping with Dashen Bank’s core principles.
- good communication skills both in writing and speaking.
- Problem-solving abilities and critical and analytical thinking.
- Personal drive and motivation are demonstrated by a dedication to hard work, ongoing progress, and goal achievement.
- excellent interpersonal abilities with both internal and external consumers.
- Risk attention and awareness show a comprehension of risk management procedures, benchmarks, and legal requirements.
Essential Technical Ability
- comprehends the fundamental workings of services and products used in the financial industry.
- good understanding of the accounts and processes of the bank.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office applications and good command of the core banking system.
Place of Work: –
- For Adama Cluster Area( Adama, Dera, Olenchiti ,Modjo, Bishoftu, , Koka, Alemtena, Meki, Doni) Amharic, English & Afan Oromo.
- For Arerti Cluster Area (Arerti, Balchi, Ejere, Metebila) Amaric and English.
- For Assela Cluster Area (Assela, Eteya, Kersa ,Huruta, Sagure, Ogolcho) Amharic, English & Afan Oromo.
- For Bekoji Cluster Area (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro) Amharic, English & Afan Oromo.
- For Arsi Robe Cluster Area (Arsi Robe, Ticho, Adele, Diksis, Gesgar) Amharic, English & Afan Oromo.
- For Awash Sebat Kilo Cluster Area (Metehara, ,Awash sebat kilo, Awash Ariba, Mieso, Gewane) Amharic, English, Afaric and Afan Oromo.
- For Abomsa Cluster Area (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha). Amharic, English and Afan Oromo.
Female applicants are highly encouraged to apply
Application form
Position 3: Customer Service Officer (Maker) -For Branches under Bahir Dar District Office
Position Description
For Branches under the Bahir Dar District Office, Customer Service Officer (Maker)
Vacancy-0129/23, DB
Career Summary
- The branch’s front office customer service support is the responsibility of the customer service officer (maker).
- He or she will handle all customer requests, cash and non-cash transactions, account maintenance, payment and collection activities, and customer inquiries.
Position Requirements
Academic and professional credentials
- A bachelor’s degree in a field connected to business, such as marketing management, accounting, management, economics, business administration, information technology, or any other field that is equivalent.
Graduation Year: 2021 and Later Experience
- With no prior experience
- For external applicants, age cannot exceed 30.
Required Leadership & Behavioural Competency
- Interpersonal and cross-cultural abilities, particularly the capacity to form sensitively collaborative
- relationships to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- emphasis and care for the details.
- ethics and professionalism in keeping with Dashen Bank’s core principles.
- good communication skills both in writing and speaking.
- Problem-solving abilities and critical and analytical thinking.
- Personal drive and motivation are demonstrated by a dedication to hard work, ongoing progress, and goal achievement.
- excellent interpersonal abilities with both internal and external consumers.
- Risk attention and awareness show a comprehension of risk management procedures, benchmarks, and legal requirements.
Essential Technical Ability
- comprehends the fundamental workings of services and products used in the financial industry.
- good understanding of the accounts and processes of the bank.
- capacity to reply to simple client questions and requests, as well as the capacity to guide clients through the majority of problems and requests.
- Excellent command of the fundamental financial system and Microsoft Office apps.
Place of Work: –
- for Bahir Dar Area ( Adet,Merawi Hamusit, Zegie, Zenzelma,Tis abay) Amharic & English
- For Gondar Area (Maksegnit, chuahit ,Ambagiorgis,Tikle dingaye,Gorgora,kola Deba chilga ,Teda) Amharic& English
- For Debremarkos Area (Amanuel, Denbecha, Lumame, Yejubie, Basoliben, Debreelias, Amber, Robgebeya, Kuy,) Amharic& English
- For Finoteselam Area (Mankusa,Bure,shindie,wogeda) Amharic& English
- For Injibara Area (Dangila,Durbete,chagni,Ehudit,Addis Kidam Azena,Sekela,Tilili,zigem) Amharic& English plus Agewegna is preferable
- For Addis zemen area (Woreta,Infranz,Ebinat) Amharic& English
- For Bichena area (Dejen,Debrework,Mergeche,Felge) Amharic& English
- For Motta area (Gendewoin,Gonji Kolela,Mertolemariam) Amharic& English
- For Gendawuha Area (Metema Yohhanis,) Amharic& English
- For Debark Area (Dabat,Adarkaye,Beyda) Amharic& English
- For Humera Area (Maykadra,Adebay) Amharic, English and Tegregna
- For Dansha Area (Bahakar,Adiremete) Amharic, English and Tegregna
- For Sanja Area (Soreka,Ashire) Amharic& English
- For Shawura Area (Delgie,Kunzela,Atsedemariam, Delego, kuara) Amharic& English
- For Estie area (Jaragedo,Aferewanat,DebreTabor,Simada and Andabet) Amharic& English
- For Jawi (Pawi) Amharic & English plus Agewegna is preferable
- For Nifasmewucha (Nifasmewucha) Amharic
Female applicants are highly encouraged to apply
Application form
Position 4: Customer Service Officer (Maker) -For Branches under Dessie District Office
Position Description
For Branches under Dessie District Office, Customer Service Officer (Maker)
Vacancy-0130/23, DB
Career Summary
- The branch’s front office customer service support is the responsibility of the customer service officer (maker).
- He or she will handle all customer requests, cash and non-cash transactions, account maintenance, payment and collection activities, and customer inquiries.
Position Requirements
Academic and professional credentials
- Bachelor’s degree in an area that is connected to business, such as marketing management, accounting, management, economics, business administration, information technology, or any other field that is equivalent.
- Graduation Year: 2021 and Later Experience
- With no prior experience
- For external applicants, age cannot exceed 30.
Required Leadership & Behavioural Competency
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- talents in invention and creativity.
- Taking initiative.
- emphasis and care for the details.
- ethics and professionalism in keeping with Dashen Bank’s core principles.
- good communication skills both in writing and speaking.
- Problem-solving abilities and critical and analytical thinking.
- Personal drive and motivation are demonstrated by a dedication to hard work, ongoing progress, and goal achievement.
- excellent interpersonal abilities with both internal and external consumers.
- Risk attention and awareness show a comprehension of risk management procedures, benchmarks, and legal requirements.
Essential Technical Ability
- comprehends the fundamental workings of services and products used in the financial industry.
- good understanding of the accounts and processes of the bank.
- capacity to reply to simple client questions and requests, as well as the capacity to guide clients through the majority of problems and requests.
- Excellent proficiency with Microsoft Office programmes and strong proficiency with the core banking system.
Place of Work: –
- For Dessie Area, (Dessie, Kombolcha, Hayik, Harbu, Bestima & Kutaber) Amharic & English.
- For Woldia Area, (Woldia, Mersa, Wuchalie, Marye, Kobo & Hara) Amharic & English.
- For Gashena Area, (Gashena, Kone, Flakit, Geregera & stayish) Amharic & English.
- For Lalibela Area, (Lalibela, Bilbala, Dibko, Dabo Ketema, Shemshaha, Gragn Amba, Lalkiw & Ayna. Bugna) Amharic & English.
- For Sekota Area, (Sekota, Asketema , Hamusit, Dehana) Amharic & English.
- For Bati Area, (Bati, Gerba, Degan, salmeny &Worsay) Amharic, English & Oromifa.
- For Mille Area, (Millie, Endifo, Eliwuha) Amharic, English & Afargna.
- For Semera Area, (Logiya, Dubti, Assayta, Semera & Dechoatho) Amharic, English & Afargna.
- For Chifera Area, (Chifera & Ewa) Amharic, English & Afargna.
- For Kemissie Area, (Kemissie, Mekoy, Kara korie, Majetie & Chefa robit) Amharic, English & Oromifa.
- For Shewarobit Area, (Shewarobit, Abay Atir, Senbetie, Jewuha & Ataye) Amharic, English & Oromifa.
- For Wogel Tena Area, (Wogel Tena, Dawunt, Gosh Meda, Tsehay Mewcha) Amharic & English.
- For Degolo Area, (Jama, Woreilu, Kabie, Legehida, Mida Oromo & Masha) Amharic & English.
- For Kelala Area, (Kelala, Luguama, Akesta, Woyn amba, Tirtira) Amharic & English.
- For Mekaneselam Area, (Mekaneselam, Genetie, Robit, Abay, Dilfrie, Segno Gebeya) Amharic & English.
- For Wegedi Area, (Wegedi, Kabie demasko, Mentetie, Lemmi, Sekashinbra, Gorj, Yagie, Aba gorba,) Amharic & English.
- For Tenta Area, (Tenta, Mekdela, Ajibar, Woretej, Fito, Aba Boru Meda, Masha, Tulu Awliya) Amharic & English.
- For Sayint Area (Sayint, Mehal Sayint) Amharic & English.
- For Debre Birhan Area (Debre Birhan, Mendida, Chacha, Cheki, Keyit, Gudo Beret, Debelie, Gosh bado, Ankober, Chinbrie, Rob Gebya, Mitaq, Gundi, Derefo, Tsigyreda, Aba motie, Birbisa, Dilila, Baso dengora, Kasima, Nase, Elezef school, Addis amba, Amangult, Muti cherkos, Wushawshign, Weynabadega, Dibut, Mahal amba, Metkoriya, Geft, Angolela, Goshu ager, Adesgy, Alyu amba) Amharic & English.
- For Sheno Area (Sheno, Shola gebeya, Hagere Mariam, Yermata Ager, Fara, Koremash, W/amba, Senbeliet, Tulefa, Hamus gebeya, Gina Ager, Senbo & Kotu) Amharic, English & Oromifa (some kebeles).
- For Enewari Area (Enewari, Jihur, Lemi, Deneba, jiru, Ensaro, Kokob mesk, Woberi, Ehud gebeya, Muketuri, Megentya, Belbelit fytra, Lamgeno, Denbi, Salaysh, Gosh wuha, Guramba & Yetnora) Amharic & English.
- For Debre Sina Area (Debre sina, Tarma Ber, Asfachew, Mezezo, Armaniya, Merqoroyos, Waja, Shola amba, Mafud, Sela dingiey, Tarma ber, Mezezo, Aysofie, Sasit, Birka, Begoch gat, Filagenet, Ziftif dingay, Agam ber, Altokyna mengist & Zum amba) Amharic & English .
- For Mehal Meda Area (Mehal meda, Menz Mama, Menz Keya, Menz Gera, Menz Lalo, Molalie, Zemero, wozd, Tsehay sina, Guasa, Yigem, Ashen, Shola, Amed washa, Dargegn, Talt, Kolakol, Ameja, Wogerie, Molalie megenteya, Bash, Layzbr, Kolo margefiya, megenagna, Astoya, Aego, Tach yigem, Shisho, Kubit, Tor mesaya, Yamsa, Talt & Andit tid) Amharic & English .
- For Alem Ketema Area(Alem Ketema, Merahabiety, Fetra, Gerem, Afezez, Yesa, Meragna, Ryma, Kolash & Giryt) Amharic & English .
- For Arerti Area (Arerti, Minjar, Minjar shekora, Meteh bla, Mintamir, akrmit & Shenkora) Amharic & English .
- For Rabiel Area (Rabiel, Gishe ( Rabel), Feres byt, Wflek, Asfafit, girar amba, Shebeto) Amharic & English .
Female applicants are highly encouraged to apply
Application form
Position 5: Customer Service Officer (Maker) -For Branches under Dire Dawa District Office
Position Description
Customer Service Officer (Maker) for the Dire Dawa District Office’s branches
Vacancy-0131/23, DB
Career Summary
- The branch’s front office customer service support is the responsibility of the customer service officer (maker).
- He or she will handle all customer requests, cash and non-cash transactions, account maintenance, payment and collection activities, and customer inquiries.
Position Requirements
Academic and professional credentials
- Bachelor’s degree in an area that is connected to business, such as marketing management, accounting, management, economics, business administration, information technology, or any other field that is equivalent.
- Graduation Year: 2021 and Later Experience
- With no prior experience
- For external applicants, age cannot exceed 30.
Required Leadership & Behavioural Competency
- Interpersonal and cross-cultural abilities, particularly the capacity to form sensitively collaborative relationships with sensitivity to diversity/inclusion.
- Creativity and innovation skills.
- Action oriented.
- Quality focus and attention to detail.
- Professionalism and integrity in line with Dashen Bank values.
- Good oral and written communication skills.
- Critical and analytical thinking and problem solving skills.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Good customer relationship management skills (internal and external customers).
- Risk awareness and focus – demonstrates understanding of risk management practices, standards and regulatory requirements.
Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
- Excellent command of Microsoft Office applications and good command of the core banking system.
Place of Work: –
- For Dire Dawa (Dire Dawa City, Melka Jebedu ,Shnila ,Hurso, Industry park, Langa, Kersa) Amharic, English and Afan Oromo or Somali
- For Errer (Errer) Amharic, English and Afan Oromo
- For Aysha (Dewale) Amharic, English and Afan Oromo
- For Harar (Harar, Aweday , Babile, Haramaya, Hamaresa, Kombolcha) Amaharic, English and Afan Oromo or Somali
- For Fedis (Fedis) Amharic, English and Afan Oromo
- For Grawa (Grawa , Bedeno, Furda, Kurfa Chela, Dawe ,Megala Dira) Amharic, English and Afan Oromo
- For Jigjiga (Jigjiga, Lafa Issa, Tefri Ber, Fafem, Bombas) Amharic, English and Somali
- For Dege Habur (Dege Habur) Amharic, English and Somali
- For Kebri Dehar (Kebri Dehar) Amharic, English and Somali
- For Shelabo (Shelabo) Amharic, English and Somali
- For Kelafo (Kelafo) Amharic, English and Somali
- For Wardir (Wardir) Amharic, English and Somali
- For Gode (Gode) Amharic, English and Somali
- For Chelenko (Chelenko, Kulebi, Kobo, Deder, Harwacha, Goro Muti) Amharic, English and Afan Oromo
- For Hirna (Hirna, Mesela, Doba, Boreda ,Debeso) Amharic, English and Afan Oromo
- For Chiro (Chiro, Maeso, Kuni, Asebot) Amharic, English and Afan Oromo
- For Bedessa (Gelemso, Belbelity, Mechara , Boke Tiko, Boke Gudo, Kara Kurkura) Amharic, English and Afan Oromo
- For Wachu (Wachu) Amharic, English and Afan Oromo
- For Mechara (Mechara) Amharic, English and Afan Oromo
- For Fedis (Fedis) Amharic, English and Afan Oromo
- For Kebri Beyah (Ararso, Aekcheck) Amharic, English and Somali
Female applicants are highly encouraged to apply
Application form
position 6: Customer Service Officer (Maker) -For Branches under Hawassa District Office
Position Description
Customer Service Officer (Maker) for the Hawassa District Office’s branches
Vacancy-0132/23, DB
Career Summary
- The branch’s front office customer service support is the responsibility of the customer service officer (maker).
- He or she will handle all customer requests, cash and non-cash transactions, account maintenance, payment and collection activities, and customer inquiries.
Position Requirements
Academic and professional credentials
- Bachelor’s degree in an area that is connected to business, such as marketing management, accounting, management, economics, business administration, information technology, or any other field that is equivalent.
- Graduation Year: 2021 and Later Experience
- With no prior experience
- For external applicants, age cannot exceed 30.
Required Leadership & Behavioural Competency
- skills in building collaborative relationships while being sensitive to others’ cultures and interpersonal relationships to diversity/inclusion.
- talents in invention and creativity.
- Taking initiative.
- emphasis and care for the details.
- ethics and professionalism in keeping with Dashen Bank’s core principles.
- good communication skills both in writing and speaking.
- Problem-solving abilities and critical and analytical thinking.
- Personal drive and motivation are demonstrated by a dedication to hard work, ongoing progress, and goal achievement.
- excellent interpersonal abilities with both internal and external consumers.
- Risk attention and awareness show a comprehension of risk management procedures, benchmarks, and legal requirements.
Essential Technical Ability
- comprehends the fundamental workings of services and products used in the financial industry.
- good understanding of the accounts and processes of the bank.
- capacity to reply to simple client questions and requests, as well as the capacity to guide clients through the majority of problems and requests.
- Excellent proficiency with Microsoft Office programmes and strong proficiency with the core banking system.
Place of Work: –
- For Batu Area (Batu, Adami Tulu,Bulbulla, Arsi Negele,Kuyera,) Amharic, English & Afan Oromo
- For Kofele Area (Kofele,Jara,Adamogne,Guguma,Qore, Sira, Fagi, Guguma) Amharic, English & Afan Oromo
- For Awassa Area (Awassa,Shashemene,Wondogenet,Tulla,Leku,Yirgalem,Borecha,Wondo Wesha,Aposto,Dale,Shebedino) Amharic, English & Afan Oromo,Sidamigna
- For Dilla Area (Dilla,Chuko,Aleta Wondo,Yirgachefe, Chelelektu,Guwanguwa,Wenago,Gidicho,Halo,Abel, Kochere, Agere selam) Amharic, English & Gediogna, Sidamigna
- For Shakiso Area(Shakiso,Adola Weyu,Reji,Dawa,Kontema,Wadera,kontema) Amharic, English & Afan Oromo
- For Negele Borena Area (Negele, Harokeleo,Hidallo,Kersa,) Amharic, English & Afan Oromo
- For Bensa Area (Bensa,Arbegona,Hula,Kokosa,) Amharic, English & Sidamigna
- For Moyale Area (Moyale,Solo,El leh,Hidilola,El Gof) Amharic, English & Afan Oromo, Somaligna
- For Bule Hora Area (Bule Hora, Gedeb, Era,Haro Kara,Chabi,Mati,Era) Amharic, English & Afan Oromo
- For Bore area (Bore, Dara, Irba Moda,Bocca, Bole) Amharic, English & Afan Oromo
- For Robe Area (Robe, Gasera, Goba,Goro,Agarfa,Kula,Araticho,Sude, Azazera,Ticho,Dibe,Sedika,Dinsho,Amida,Meliyu,Silka) Amharic, English & Afan Oromo
- For Ginir Area (Ginir,Hidabo,Berbere,Dinik,) Amharic, English & Afan Oromo
Female applicants are highly encouraged to apply
Application form
Deadline: Jun 15, 2023
How to Apply
1. Interested and qualified applicants should apply through the following link and after going to the necessary assessment candidates are required to prefer at least two cluster with in the District Office
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)
NB: – At Dashen Bank s.c, we prioritize the well-being of our applicants and aim to provide a seamless and transparent recruitment process. We want to assure you that we never charge any fees at any stage of our recruitment process. If you happen to encounter any request for payment, we kindly ask you to decline and notify us immediately. Your trust and satisfaction are of utmost importance to us, and we are committed to fostering a fair and accessible opportunity for all candidates.
